I am a member of several discussion/message board, and have been for over 10 years now. They range from those for relationship difficulties to one specializing in Disney vacations, and I’ve met the most interesting people over the years! I’ve also amassed quite a collection of links to some really great sites; it’s amazing the random conversations that spring up on “off-topic” boards sometimes 🙂
I’m sure that at one point or another, all of us have worked in the customer service field or have had a friend or family member who has. Who hasn’t heard the “Oh my gosh, this guy came in today and you won’t BELIEVE what he said to me”, or “How many more ways can I possibly say ‘No, we CANNOT do that, ma’am?” Well, embedded in a post on this very topic was the following link for Notalwaysright.com. Oh my goodness, I can’t get myself away from here! Don’t get me wrong, I absolutely LOVE dealing with the public, especially face-to-face. Sure, there are some real jerks, and I have been called a rather nasty name, but the good experiences far outweigh the bad!
I’ve been trying to think of a few of my most favorite experiences, and the following came to mind:
– The summer I was 17, I worked in a gift shop in Cavendish, PEI, home of Anne of Green Gables. We had oodles of “official” Anne merchandise; dolls, books, pencils, you name it. Well, the owner decided to stock some t-shirts that had “naughty” Anne images on them; in one, she was pictured looking out to the ocean with a towel spread across her back. You could tell she wasn’t wearing anything, but the shirt was totally tongue-in-cheek; there was nothing obscene about it at all! Well, I had a customer come to me furious, saying how dare we sell these shirts and take Anne’s name in vain. I told her that I did not make the purchasing decisions, and that I would be happy to give her the owner’s contact info 🙂
– I was working at the entrance gate to a very buy section of a national park, and encountered visitors from literally all over the world. One couple from the Southern US asked if I was “from here” (PEI) and I said yes, that I live and work here in the summer. They then asked, “No, where are you from originally?” I replied that I was actually born and lived the majority of the time in a neighboring province. They THEN asked “No, where are your ancestors from?” Well, I have a very Scottish last name so I told them my last name and that my ancestors came from Scotland. The wife goes, “Oh, I THOUGHT I could hear a Scottish accent!” I felt like saying “But…my last ancestors left Scotland over 200 years ago…”
– I also worked at a very busy Visitor Information centre in Cavendish, PEI for two summers. Funny, but sad…many, MANY people did not believe that a) Anne of Green Gables was NOT real, and b) that the Green Gables House in the area was never home to either Anne or the book’s author, LM Montgomery. Many ardent fans came to the area on a pilgrimage of types to see the house, and I had to educate more than one disconsolate middle-aged woman…
I have many, MANY more funny Customer Service stories from those years; my colleagues and I actually kept a list, which I still have! I think I’ve found another subject for a series of posts 😀 If anyone has any good/bad/ugly CS stories, please share them with us; I can guarantee many laughs!